Feature Articles

We’ve curated the best content from our healthcare insights for you. Read these articles to stay ahead of the curve.

  • Work-Life Balance – Is it possible?

    By Carol Pandza, former SVP & CHRO, AmeriHealth Caritas January 2024 - When I started working, cell phones, computers, and other “smart” portable devices didn’t exist.  There was no email, no texting.  The typical office worker had a set schedule, five days a week, 8 hours a day.  It wasn’t uncommon for even C-suite executives …Read More »
  • Burden in Healthcare: Death by Clicks – Can Interoperability Really Help?

    By Susheel Ladwa, CEO, Onyx Health December 2023 - Ask any doctor or nurse what part of the day they dislike the most, and the answer is unanimous – the burden of paperwork. According to an AMA study, physicians spend 27 percent of their total time on direct clinical face time with patients, while a …Read More »
  • “But We’ve Always Done it That Way”

    By Kathy McGrath, President, KR Consulting Corp. November 2023 - Benjamin Franklin has often been attributed as saying, “When you are finished changing, you’re finished.“ Never has that been truer than the past few years in the healthcare industry. Contributing factors include changing CMS regulations, the advancement of AI, increased adoption of telehealth modalities, ongoing …Read More »
  • Authentically Human: Enduring Skill Sets in the Era of Advanced Technology

    By Todd Fisher, Chairman and Founder, Intraprise October 2023 - In his Law of Accelerating Returns[1] Kurzweil suggests that the rate of technological progress – notably AI – is increasing and accelerating exponentially. Think about it this way: by the time my three-year-old granddaughter turns 13, she will experience a year’s worth of progress in …Read More »
  • Don’t Call Us, We’ll Call You: Charging Patients for Reaching Out Sends a Bad Message

    By Kimball Wilkins, VP of Digital Experience, Blue Shield of California September 2023 - During the pandemic, the message volume on patient portals rose by an estimated 157%.[1] For overstretched physicians, the increase is contributing to burnout. As the chair of one university medical system put it, “[W]e turned on 24/7/365 access for patients (who …Read More »


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